Your Privacy Is Our Responsibility

0 Introduction

bh99o ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. Ensuring the privacy and protection of your personal information is our highest priority. This privacy policy will inform you about what types of information we collect, how we use it, and what steps we take to protect your data.

By opening an account at bh99o or by using our services, you agree to the terms of this privacy policy. If any part of this policy is unclear to you, please contact our support team.

1 What Information We Collect

bh99o collects information from users at various stages. This information is divided into two main categories:

1.1 Information Provided Directly

When you register an account at bh99o or use our services, you may provide the following information:

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• Identity document information (national ID card or passport — for verification when required)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Session duration and activity information on the platform
• Information collected through cookies and similar tracking technologies
• Betting history and gaming activity records

2 Purpose of Using Information

bh99o uses the information collected from you for the following purposes:

2.1 Service Delivery and Operations

• Opening, verifying, and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Providing bonuses and promotions
• Providing customer support

2.2 Security and Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Ensuring account integrity
• Verifying information to prevent money laundering

2.3 Fulfilling Legal Obligations

We are required to retain certain information in order to meet applicable legal or regulatory requirements.

2.4 Service Improvement

• Reviewing user experience to improve the platform
• Resolving technical issues
• Planning new games and features

3 Data Protection Methods

bh99o uses industry-standard technology and methods to protect your personal information:

3.1 Technical Protection

• SSL Encryption: All data transfers are encrypted using 256-bit SSL technology.
• Firewall Protection: Servers are secured with advanced firewalls and security protocols.
• Access Control: Only authorized staff have access to specific information.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.

3.2 Administrative Protection

• Regular staff training on data privacy
• Following strict internal policies related to data processing
• A rapid response plan in the event of a data breach

That said, transmitting information over the internet is not entirely risk-free. We continue our efforts to ensure the highest level of protection, but no platform can guarantee absolute security.

4 Sharing Information with Third Parties

bh99o generally does not share your personal information with third parties. However, sharing may occur in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with authorized payment gateways such as bKash, Nagad, and Rocket for payment processing. These partners are bound by their own privacy policies and may not use the information received for any other purpose.

4.2 Legal Obligations

Disclosure of information may be required in response to a court order, a lawful request from law enforcement authorities, or any other legal obligation.

4.3 Business Restructuring

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. However, we will notify you before any such change takes place.

5 Cookie Policy

bh99o uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help recognize you.

5.1 Cookies We Use

• Essential Cookies: Required for the basic functionality of the platform — such as maintaining login sessions.
• Performance Cookies: To analyze site usage and improve service quality.
• Functional Cookies: To remember your preferences and settings.

5.2 Cookie Controls

You can control or delete cookies by changing your browser settings. However, this may limit some features of the platform.

6 Data Retention Period

bh99o retains your personal information only for as long as necessary:

• For active accounts: all relevant information is retained for as long as the account remains active.
• After account closure: certain information is retained for a defined period to meet legal and regulatory obligations.
• Financial transaction records: retained for an extended period as required by law.
• Security logs: retained for a limited period for system security review.

Once the retention period ends, information is securely deleted or anonymized.

7 Your Rights

As a user of bh99o, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

7.2 Right to Rectification

You have the right to request correction of any information stored in your profile that is inaccurate or incomplete.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object

You have the right to object to the processing of your information for specific purposes.

7.5 How to Exercise Your Rights

To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe.

8 Protection of Minors' Information

bh99o provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. If it comes to our attention that a minor has created an account, the relevant account and information will be deleted immediately.

Parents or legal guardians who believe their child has created an account on our platform are requested to contact us immediately.

9 Secure Transactions and Payment Information

Deposits and withdrawals are processed using popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. All financial transaction information is transmitted and stored in encrypted form.

• Your complete payment credentials are never stored on bh99o's servers.
• Only the information necessary to complete a transaction is shared with the payment provider.
• If a suspicious transaction is detected, we notify the account holder.

10 Changes to the Privacy Policy

bh99o reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:

• Publish the updated policy on this page and note the update date at the top of the page.
• Send a notification to registered users via email or through the platform.
• Continued use of the platform after changes have been made will be considered your acceptance of the new policy.

You are advised to review this policy regularly so that you remain informed of the latest information.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. bh99o's privacy team will review your request as promptly as possible.

We take every privacy-related request seriously and will take the necessary steps to address it.